In a bizarre case of bureaucratic shortsightedness, the answering service work of Ohio’s appliance rebate program was found to have been outsourced to El Salvador! The rebate program is part of the stimulus package awarded to Ohio. The revelations came to the surface when someone called the program and asked the call center agent where he was located. The answer was so shocking for the caller that he registered a complaint with the Ohio state government. The Texas-based call center services unit never mentioned to the concerned department that they will be outsourcing their rebate program to an overseas BPO unit. It’s another matter that the department, on their part, never asked or clarified!
The Governor of Ohio, Ted Strickland, is livid at the way things have turned out to be. He has ordered city council members to be particular about these details. A number of Republican congressmen opined that the call center work should never have been outsourced to overseas call centers. They have decided to make it a point not to award contracts to those BPO units that will outsource the work to overseas units. According to the stimulus package of Barack Obama to Ohio, $11m came in to offer rebates to consumers buying appliances that saved energy, like water heaters and dishwashers.
The Governor of Ohio, Ted Strickland, is livid at the way things have turned out to be. He has ordered city council members to be particular about these details. A number of Republican congressmen opined that the call center work should never have been outsourced to overseas call centers. They have decided to make it a point not to award contracts to those BPO units that will outsource the work to overseas units. According to the stimulus package of Barack Obama to Ohio, $11m came in to offer rebates to consumers buying appliances that saved energy, like water heaters and dishwashers.
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