Sensing that India continues to be the trusted choice of entrepreneurs when it comes to hiring call center services, the Ministry has decided to do something about it. The Micro, Small and Medium Enterprises (MSME) board has decided to kick-start a BPO service that goes by the name ‘Udyami Helpline’. The purpose of this initiative is to provide entrepreneurs with an option to choose from the registered call centers across India. This will be a toll free answering service that the business heads can use at their convenience. They can compare and avail BPO service without having to scourge around for a suitable phone answering network. Such initiatives help the business process outsourcing sector as a whole. The country has to make certain allowances to woo investors into investing in the industries of the country.
The Udyami Helpline is the first of many initiatives that related ministries will take to bolster the BPO sector in the country. It would be no surprise if they have been inspired by the government back-up that the call center sector receives in countries like The Philippines. Though India has a long way to go when it comes to government initiatives to promote a particular industry, BPO or otherwise, the country continues to grab those cherry telemarketing projects. The Helpline is a good step forward. Entrepreneurs will be interested only if they find convenience. And such answering service can only mean that investors will know the ground reality of BPO service in India.
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