Social media marketing, particularly the social networking sites have opened up new arenas for B2B lead generation. The BPOs make use of different strategies to make the most out of these social networking sites.There are different tools that a call center service provider can make use of. What are they?
• Social Networking on Twitter, Facebook, LinkedIn, etc
• Review sites like Yelp and TripAdvisor
• Social News on Reddit and Digg
• Social Bookmarking on Google and Delicious
• Collaboration and Social Answer sites like Wikipedia and Yahoo Answers
The strategies that BPO agents use for the task:
• The first and foremost step in lead generation is to identify the target audience. Generating leads is almost impossible without identifying the target.
• The social networking sites prove to be of real help as far as creating a positive brand identity is concerned. A positive brand identity attracts new customers and retains the old ones.
• These social networking sites are the ideal place for building networks and in business no one can ignore the importance of networks.
With social media marketing adding to the number of tools at the disposal of call centers, lead generation activity is all set to experience a real boom.
B2B lead generation and social media both has got its own advantages. It is upto the user how he utilize it accordingly.
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