Holiday Incentive for Telemarketing Agents

Motivation is a prime mover for any employee, be it from the call center or elsewhere. The BPO units these days are offering holiday packages to its employees who do exceedingly well. Many call centers have adopted this model of rewarding the best telemarketing agent or employee with an all expenses paid trip to a holiday destination of their choice. No wonder then that there is some serious competition on the telemarketing services floor! It’s good for the firm in a number of ways. They have a dedicated and now motivated team of BPO service agents and that’s something that is must-have for progress.


However, it’s a challenge for the call center to keep the focus on healthy competition. When the incentives are this rewarding, it’s obvious that the BPO agents would just about do anything to grab the opportunity. To keep the focus on work and not on the incentive, the employers of the call centers have to maintain a transparent policy to select the winner. Arbitrary decisions can do a lot of harm to the morale of the employees and ruin the work environment. As a matter of fact, the whole purpose of providing this incentive can backfire on the telemarketing company. Even then, it’s definitely a move that will push for better telemarketing services in the future.