The Indian answering service industry looks suitable challenged. After dominating the call center market for years, the monopoly of the Indian call centers when it comes to outsourcing work is set to be seriously threatened, if not overhauled. The challengers are the BPO units in countries like the Philippines and those in Latin America. These business outsourcing destinations are offering cost cuts that India cannot.They are also matching up to international quality these days, probably the only reason why they could not break open into the business process outsourcing scene earlier. But from the look of the statistics and how much of branded clients they have handled lately, it seems like they are serious contenders for the top slot.
The Indian answering service needs a different business model to retain their place. They need to exploit their BPO resources in a better way, optimizing them to the fullest. The purpose of business outsourcing has not strayed from its original premise. It is still cost cuts. But the Indian call centers have hit the glass ceiling when it comes to slashing their prices. A prime reason is the inflation.
Another is the salary of the call center agents. While entry-level players get the same money, the higher-ups are being overpaid. The reason is simple: there is not enough supply of capable new recruits who can handle the responsibility of working at a business process outsourcing unit.
Online answering services is one of the great art of advanced technology. Other than phone calls, online communication makes CSR jobs easier, because they can connect to their clients directly over the internet and through the phone. Online services also play a big role in assisting attendees for 800 answering services, because attendees can be served their guidelines through online communication.
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