This is a primary concern in many developing countries. The governments of these countries run many call centers to help the citizens in times of emergency, like medical aid or security. However, most citizens don’t even know that such a phone answering service exists!
Lack of publicity and awareness drives makes the answering service facilities rust unused. If there are any calls at the inbound call center desk, they are mainly undeserving of the money and resources being spent in maintaining those telephone answering numbers.
The meager number of calls does no good for the government coffers, especially in the tourism sector. Governments can earn a fortune if they can fine-tune their call centers to handle the tourism calls and offer help tourists on their way in the country. The tourism market is primarily saturated with private players. That is somewhere the government can make inroads with quality answering service.
As of now, they are busy promoting their call answering services numbers that will make it easier for the citizens to get in touch with the concerned authorities when they are in need of help. Having a state-of-the-art phone answering service reflects well on the image of the government as well. It shows that the authorities are concerned about the citizens and their well-being.
Lack of publicity and awareness drives makes the answering service facilities rust unused. If there are any calls at the inbound call center desk, they are mainly undeserving of the money and resources being spent in maintaining those telephone answering numbers.
The meager number of calls does no good for the government coffers, especially in the tourism sector. Governments can earn a fortune if they can fine-tune their call centers to handle the tourism calls and offer help tourists on their way in the country. The tourism market is primarily saturated with private players. That is somewhere the government can make inroads with quality answering service.
As of now, they are busy promoting their call answering services numbers that will make it easier for the citizens to get in touch with the concerned authorities when they are in need of help. Having a state-of-the-art phone answering service reflects well on the image of the government as well. It shows that the authorities are concerned about the citizens and their well-being.
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