Cebu Lacks Quality BPO Manpower

Cebu may just need more than what they are doing at the present to lift up their BPO division. The call center community out there is more concerned than ever. They are investing in an MBA school to train the telemarketing agents. They are helping the administrator of Cebu build a state-of-the-art infrastructure that can compete with the best in the world.

Cebu, like the other towns of Philippines, needs their business outsourcing industry to thrive and get them revenue. The Managing Director of Cebu Investments and Promotions Center (CIPC), Joel Mari S. Yu, said that despite their best efforts to pull up the quality of their telemarketing services, there was no doubt in the fact that the call centers of Cebu lacked quality manpower.

The statement of Mr. Yu clearly speaks out that all is not well with the BPO world here. There are ample scopes of training for a budding telemarketing agent. There are free courses and tutorials. The training infrastructure is so detailed and easily accessible, there can hardly be any doubt that the authorities are serious about the answering service business.

They are leaving no stone unturned to keep the business firms interested in the telemarketing services of Cebu. Whether their efforts may not be enough will be clear in the coming months. Incidentally, the recent future looks tough for the business outsourcing world on the whole.