Call Center Hub Stalled in Nairobi

A call center hub was supposed to be set up at Sameer Business Park in Nairobi. However, the project got stalled due to the unavailability of funds. The government of Nairobi was expected to provide with the money for the installation of the call centers, along with infrastructural settings. The funds required were allocated but the ones who will be building it up never got the money. So the process has been stopped.

The BPO hub is important for the creation of jobs in the Nairobi market. The IT Ministry feels that the delay in the project will hurt their plans to make Nairobi a hot-bed of business process outsourcing projects. The negotiation of the IT Department with the Treasury is now at a stalemate.

The call center hub at Sameer Park in Nairobi is expected to be the house of many old and new call centers. The aim is to bring all of these segregated BPO units under one roof. It will make the industry stick together and also make it easier for facilities to be built around this hub.

The IT ministry plans to make business process outsourcing a revenue earner for Nairobi. Several African nations have reaped the benefits of a thriving call center services wing. The contracts of handling projects for developed countries always earn that all-important foreign exchange currency!