Telemarketing Agents’ Safety

The safety of the telemarketing agent is function of the BPO unit’s responsibility. Though you cannot directly take the call center to task for safety lapses, the firm has to be accountable for the issues related to getting the agent back home. Keeping this need in mind, several call centers have beefed up their security regime in the recent past. Countries like India are a cauldron for nefarious activities when it comes to travelling at night. For women telemarketing agents, it is a nightmare unless there are some stringent actions taken. Sensing this dire need, BPO units have boosted up their security cordon.

Some simple steps taken by the call center can eradicate several niggling concerns. To begin with, the BPO units are arming the drivers of the pool cars with GPS cards. These cards will help the call centers to monitor the movement of the cars at all times. They can immediately wave a red flag when they find that the car has changed routes. Telemarketing agents are also provided with plastic cards that they can swipe with the driver. This will allow the security experts to find out when the agent was dropped off. Many BPO service firms also advise their agents to call up the phone answering desk and report when they reach home. Such steps doesn’t just ensure safety, they also make the agent feel good about working in the company.