Graduates passing out of reputed marketing courses are not employable in the call centers. That is the ground reality in many of the call center units in the developing countries. The condition is an alarming state of affairs, especially at a time when the BPO units all over these regions are in dire need of quality manpower. The absence of that is harming their prospects of providing quality call center services to a global market. The standard has been lifted with such precision and continuity, these BPO service units are finding themselves at a strict loss for something that they can do. They want to have a fresh influx of talent but find themselves tied because of the lack of quality in what they are digging up.
Some factors are responsible for the sad state of affairs. Finishing schools of marketing are mushrooming at street corners of these countries. But they teach little about telemarketing or call center services. Many institutions claiming to equip the young students with BPO technology and make them industry-ready are nowhere near the mark. They have no equipment or gadgets that the students can practice on. They have no trainer who is on par with what the BPO service industry requires. One could go on. But the problem remains there: lack of quality professionals is not a good sign and it’s time for change.
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