As many other industries, the concept of the office is about to be relegated to the sidelines in the call center sector. Thanks to the rising costs of holding an establishment, several BPO units in USA are going for virtual call centers. This idea is one that can cut down on costs comfortably. You can bring down the overhead costs by a huge margin if you are able to run your call center services without having a designated office space for that. All the telemarketing agents on your team works out of their personal spheres and so do you. You can appoint team leaders and supervisors to check up on reports. Have online reporting structures and keep them integrated on a solitary platform.
Working from a virtual call center has its advantages, other than the cost saving factor. The agents who work from home don’t have to commute long distances against a killing traffic. They save up on a lot of time that way. This can be utilized in doing something productive. They can get to their telemarketing jobs without getting distracted because of coworkers and peers. The practice of working with other agents in tandem often brings about a tension-laden atmosphere that has to be overcome so that they can hit the targets. Moreover, they also feel more responsible about their work because they know that their work is being monitored and tracked by supervisors.
Working in a virtual call center set-up is a good idea. It's just important that call center agents must strictly adhere to the company policies in order to keep track with the organization's goals. Thanks for the informative post, Alex! Keep them coming!
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ReplyDeleteIt's a good idea to put up a virtual call center.
ReplyDeleteVirtual Call Center (Inbound and Outbound) by TYF. Call center jobs can be either work at home (a.k.a. virtual call centers) or in an office outside the home.