Climate Decides Call Center Location

An unlikely factor is deciding the location of call center units these days! It’s the climate! Because of the dominance of hurricanes and hailstorms, BPO firms are ruling out several locations for their call centers. For example, Verizon was really concerned about their upcoming answering service unit in Wilmington because of the weather concerns. The weather plays an important role because the working of a telemarketing unit involves a lot of infrastructure and they have to function at the top of their game every day. If they do not work on a single day because of inclement weather, they will stand to lose quite a bit of money. In case of hurricanes and other natural calamities, they will end up losing a lot of working hours. They may even have to reconstruct things.

Modern business leaves nothing to chance. Setting up a call center is the question of a lot of money. And money is more valuable these days because of the recession and the inflation. BPO investors are not keen on investing money where they will have to be at the mercy of the weather to do their call center services. The way things are, places where the weather is not really supportive of business growth, will miss out on call centers and other answering service units because of the weather. When they have to no choice about the location, they take extra precautions and make stronger constructions to stand the vagaries of nature.