Back to School Delays Answering Service!

The children are getting back to school in USA and thanks to frenetic calls from parents the emergency answering service desks got blocked. Authorities manning the phone answering desks in the 911 call center units of different parts of the country faced the heat. The call volume shot up rapidly because of the parents trying to call the inbound call center to make enquiries about the long serpentine lines to pick their children up. Some are calling up because parents parked their car on private driveways to run and drop their children off to school. Though the state governments have separate call center services for the traffic cases, people still prefer to call 911.

The supervisors of the 911 call centers are appealing to the citizens to leave the emergency answering service free. Because of the call volumes generated at the inbound call center desk, callers who need the emergency phone answering agents cannot get through. There is an elongated hold time for the agents. And that is very dangerous if the phone number happens to be an emergency contact line. The authorities in charge are now requesting parents to call a different number for their needs related to schools. These cases again highlight the importance of the inbound call center teams in the context of smooth running of any system.