Call Center for Employment

Tshwane is a place that many of you might not have heard. As a matter of fact, it happens to be the home to 7 of 8 national science councils and claims to be the most educated place in South Africa. The government of this place of an odd 2 million people is looking at the call center industry to generate jobs for the people. BPO is known to be the main provider of employment in many areas. This would be no different. But for the answering service industry to work great guns, there has to be more than just a passing interest. The powers-that-be in these parts have to extend a helping hand to business outsourcing investors so that they find investment in this area economically viable.

The economics of BPO firms are pretty easy. The employers just want the infrastructure in place. Then they need a team of dedicated and skilled call center employees. If Tshwane considers itself to have a very high number of educated people, it will definitely act in the favor of the city. Jobs in sectors like retail and insurance, that are traditionally known to generate jobs, have fallen short of expectations because the per capita income of the population has gone down. So they have very little savings, let alone investments. This has shifted the onus of employment firmly on the shoulders of the business outsourcing industry. It remains to be seen if Tshwane becomes another Metro Manila.