The job market in the developing countries like India was different before the coming of BPO. Most employees were content in the job that they were doing. There was hardly any talk of changing jobs for most middle-class employees. That has undergone a sea-change with call center units.
Suddenly this was an industry where there was always some more to be covered and some more glory to be achieved. The hierarchy in business process outsourcing is anything but flat. There is a lot of opportunity for the career-oriented to go ahead and do something spectacular for themselves and their career.
Thanks to the improvements that they can see in the BPO sector, the young guns are stepping up as well. They see not just a career in the call center company that they are joining up with. They also see that the call center services training that they get here will hold them in good stead when the move to other business outsourcing units in the future.
Nothing that you pick up in the answering service industry goes to vain. Your knowledge will be tapped at some point, in the company you are working at present or in a future one. So if you are a new entrant to this world, pull up your socks and learn!
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