BPO Firms Declare Profits

BPO firms are declaring their business results for the first quarter of this year. The news that you can find online is very encouraging. Most call centers who have announced their expenditure-profit margins have shown a profit margin higher than the ones you found a year back. It is too early to jump to conclusions because there are other quarters in this year as well! Even then, the encouraging profit margins will definitely make the answering service industry sit up and take notice. They would be more eager to make investments into newer territories because they know that the market is on the upswing, if not totally risk-free.

Anastasia Briggs, a senior management consultant attached to a premiere BPO firm, said, “We are seeing very encouraging signs as far as the call center profit margins are concerned. We see better results and further growth in the second quarter.” Answering service destinations in the third-world countries have gained steadily from the recession, when it was billed to be exactly the opposite! Because the cost of getting work done in a country like USA and UK was much more than what it was in India or the Philippines or maybe even Kenya, the influx of business outsourcing work never really stopped! The profits are testimony to that fact.