Career in Business Process Outsourcing Industry

The scope of services in a traditional business process outsourcing industry has spread its roots from providing the conventional voice based customer support. Today BPO services have gone one step ahead by managing customer database through different interface based on Web 2.0 technology like Live chat, e-mail etc.

Today BPO sector offers young graduates an opportunity to gain expertise in industry- specific services like travel, telecom, retail, insurance and technology. A fresh graduate starts the career as an agent and can move up to become a team leader to floor supervisor to professional business unit heads. They are also promoted to senior leadership position in this sector.

A call center job also helps you to get into a niche environment with lateral movements like quality, training, marketing, HR, finance etc. You can also gain a global exposure and be part of the global workforce. This can be through your job posting on a long term to different geographical locations. If you are graduate and are curious enough to know about the kind of skills required in call center then you should start looking for one. In the last three BPO sector has created huge employment opportunities.

A lot of people have misconception that working in a BPO is like doing an odd job to meet one’s pressing expenses and educational requirements. Well they do not know that it can provide some serious career opportunities and give a competitive edge to your career. In terms of career options in BPO there is no substantial difference if you are in captive process, third party outsourcing or joint venture except for the goodwill and the brand name it carries.

What’s your take on pursuing a career in BPO? Leave your comments here.