The BPO sector in Gauteng is expected to reach Rs 7.4bn(Please give value in $) in terms of sales in the current year, according to the research consultancy firm, Frost & Sullivan. In the report, it has also been pointed out that this year the business process outsourcing sector will also record a growth of 9-14% growth between 2010 and 2014.
The latest research commissioned by the Business Process Enabling SA (BPeSA), Gauteng highlighted on other major areas as well. It has reported Gauteng to have dominated the entire SA market that presently employs about 71% of the total BPO work-force.
The business process outsourcing sector of Gauteng is commonly known for the call center outsourcing services. However, outsourcing call center services comprise just about 67% of this entire industry. The sector also covers other multifaceted outsourcing services like financial accounting, IT support, data analytics and a wide range of the legal services.
Keryn House, the BPeSA CEO, said that the BPO sector in Gauteng had struggled during the global economic downturn. However, the recent data shows that employment in the business process outsourcing sector has grown modestly enough during the crisis period.
The research also revealed the fact that most big players of the industry have well-positioned themselves to be internationally competitive. In offering diverse high-end services, the research focused on the point that Gauteng has shown growing skills bringing incredible offering on an international basis.
The BPeSA research has also identified that there are 9 large-scale projects, which will be rolling out in the next 4 years. These projects will address few key areas like industry support, infrastructure and the skills development. Find more
Nice post about BPO Sector in Gauteng.
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