BPO firms Expects 50% Workforce Expansion

Recovering from the economic slump of 2009, business process outsourcing firms in Philippines expect 50 percent workforce expansion this year. This was reported in an online survey conducted by Team Asia. This survey was commissioned by Outsource2Philippines and BPAP. The survey showed that business process outsourcing (BPO) industry has been recovering from the economic recession, bringing new hopes for the industry.

Oscar Sanez, the CEO of the Business Processing Association of the Philippines (BPA/P) citing the survey results said that the industry is on its way to experience better prospects and rapid growth in this current quarter. In fact, the increased need for non-voice and other complex services has led to the transformation and diversification of the business processes.

Issuing a statement, Sanez said that people issues still continue to be a major concern. He added that the upcoming election holds great significance in respect to improve the investor perception. Likewise, BPAP showed that 93 percent of the respondents viewed that upcoming general elections would be affecting the investor perception of the BPO sector in Philippines.

The survey results also showed that 34 percent of the total respondents pointed the tight labor market to be the main concern when it is about promoting the BPO services in Philippines. This particular figure was found to be up from 23 percent recorded in a similar survey last year.

They survey further indicated that the given number of the respondents who were in favor of increased training programs to deal with the problem of the tight market conditions increased to 48 percent from the given 26 percent. This group of respondents also indicated that education was found to be one given priority.