Customer Services through Twitter

Twitter is one website that offers multiple opportunities on multiple fronts. Just when call centers were thinking that this micro-blogging site could be the ideal launch pad for online lead generation, experts have found out a way to use it for customer service. When you are creating a Twitter page for your client or the brand, you will have customers on the list of followers. When they have certain issues with their purchase, they can leave tweets on your page. The proactive BPO team can source out these tweets and act on them instantly. A simple phone call would make a lot of difference to the disgruntled customer. Once you have made the connection, try to resolve the issue as soon as possible.

Such methods of customer service do a world of good to the brand loyalty of your customers. They know that you are around to help them whenever they need you. Call centers have to work hard to establish this bond of trust. That comes from action rather than just promotional material written by your BPO writers. To make the right kind of brand loyalty, you will have to be there for the customers. Twitter is just another way to do it. If you have the intent of doing so, you can source more ways.