Areas served by the BPO industry

The term BPO stands for business process outsourcing. It is aptly defined as the step towards utilizing services that are offered by a third party company. Now a BPO firm mostly performs peripheral services that include most back office operations. This can be call centers, help desks, payroll administration, billing, accounting, telemarketing and more the like.

Categorically speaking, business process outsourcing covers a lot of areas. Though the services are termed to be the no core areas of any business, yet they offer those services that no organization can ignore. Most services on offer mark the efficiency of the firm in meeting their business goals and objectives. Some of the areas covered include:

• Back Office operations
• Logistics Management
• Payroll maintenance
• Legal Database Management
• Supply chain Maintenance
• Billing/ Accounting/Finance
• Product Support and Tele Servicing
• Insurance Claims Processing
• Human Resources
• Customer Relationship management
• Human Resources
• Telemarketing and Call Center Services

Business process outsourcing industry has developed at a great pace in the last couple of years or so. In the last few years or so, most companies have ended up having huge swings being a part of this blooming industry. By outsourcing all of the peripheral business processes to nations like Mexico, India, Philippines, South Africa and China, most companies have experienced better concentration on the core business areas, strengths thereby ensuring better customer retention and satisfaction. This in a way gave most companies an edge over their business competitors.