Call center agents working from home can become security concerns for the BPO unit hiring them. In case they are hiring freelancers, the risks of danger can be quite high. To avoid getting into sticky situations, the call centers must take care to conduct checks and verifications before hiring anyone. Criminal records must be looked into as well. You can never rule out the chances of a scam hitting home when you are working with employees that don’t show up in the office. You read about telemarketing agents duping people all the time. You wouldn’t want that to happen when your brand name is associated with the matter.
Call center recruiting managers have a role to play here. When you are planning to hire someone, check out on the professional references. Make calls to previous BPO units that this prospect has worked in. Talk to the managers who hired them on previous occasions. Once you have established that they have clean records in telemarketing services, you can go ahead and hire them. Even then, you must take care always to monitor them. There is no certainty that telemarketing scams won’t happen or your data will not misused. In this context, call centers have to be vigilant because their reputation depends on this as well.
Very recently, the FTC had slotted advisors and counselors under the telemarketing laws. If they call their clients at times of the day when the telemarketing services law prohibits them, they will be fined. Moreover, the FTC also made it clear that call center agents cannot ask the customers to pay for services that they have not rendered. This is particularly true for the debt recovery BPO agents. They demand payment even before the customer has been relieved of his debt. Their fake call center services add to the debt of the customer instead of relieving him! The question about the politicians calling for votes has been part of the American electoral process for decades.