BPO Operation Software

The BPO organizations have always tried to combine value with technology so as to provide their clients and customers with the best possible services. In the recent times, most call center firms have started to use Linux as their main operating system. This operating software is highly stable and is free from those irritating windows viruses. Besides, the software can be used freely without any license issue. Thus, the operations of the call center have become easier with the new operating software. Installation of this operation software frees you from those extra efforts required in installing programs on the computers of the agents.

Linux is very user-friendly, stable and can be installed with a lot of ease. This is a great way of reducing the operational costs of your BPO firm. The new operation software allows you to save on the expenses involved in getting licenses for your computers. Not only Linux, but many other popular names are manufacturing such efficient operation softwares. These names include Fedora Core, Open Suse, Red Hat, Debian, Cent OS, Edubuntu, Ubuntu, Xandros and many more.


The operation software is an effective tool of keeping up the good will of your call center organization at reduced operational costs. If you have still not implemented it in your organization then make sure that you get one for smooth functioning of your operations.

Hurricane Call Centre

Business enterprises across the globe are aware of the disruption caused by the hurricane in their operations. Not only are the human lives at stake but so is your business. Damages caused to the phone lines by the hurricane, ends up in the loss of your customers. You are not able to contact with them since your phone calls get blocked. The hurricane call centre is there to assist you in your business operations. Hiring the services of such a call centre is the ultimate means of protecting your communications in such bad weather conditions.

The live operators at these BPO companies make sure that your business operations run smoothly even in such times of crisis. The live operators help in securing the calls of customers, and you are able to prevent the losses to a great extent. These customer support centers are so efficient that they can attend the customer calls even while a storm is prevailing. The live operators greet your customers and clients in a professional manner, letting them know about the situation. The customers try to communicate to you through other media such as pager, smart phone, fax, e-mail and voice mail. As a result, you do not lose on any customers and your business operates smoothly.

BPO Company Enters Training Partnership

CIMA or the Chartered Institute of Management Accountants has recently entered into a training partnership contract with the none other than the Infosys BPO. According to this new partnership deal, the BPO subsidiary of the Infosys Technologies will be found adopting and also integrating the qualifications of CIMA.

The training partnership has been defined to be a part of the continuous learning process for the BPO provider. It can also be viewed as an effective branch of the development program for the management as well as the entire supervisory team engaged in offering the BPO services and also in carrying out the Accounting and Finance function to the clients.

Issuing a press release, the business process outsourcing service provider said about the importance of the new partnership between both organizations. On the other hand, the Global President of CIMA, Aubrey Joachim said that the partnership is an integral part of the continuous endeavor of CIMA to support companies globally in retaining, recruiting and also in training all their human resources for meeting up the business needs of the modern day and also in near future. Aubrey Joachim also added that this partnership will be the right step towards driving the business performance as well.

Virtual Call Centre

Virtual call center endows its employees with flexibility during the working hours since they work from their desired destinations. The agents have the liberty of working in groups from the different branches of their organization or their homes. Virtual setup enables a BPO company to save on the costs of equipment and infrastructure. The greatest advantage that the company obtains from it is the reduced level of attrition of the employees. Thus, these types of BPO firms always remain self sufficient in terms of their workforce. Businesses are mostly hiring the services of virtual call centre companies since they know that they will receive their services within proper time. These BPO firms employ a huge staff who work at their own convenience and deliver the services on the right time, without compromising on their quality.

These call centre companies provide a high-end customer support and are thus, being preferred by more and more organizations. Most of these companies conduct strict training and screening sessions so as to make sure that they hire the correct expertise for maintaining the quality of their services. VACD technology has enabled the call centre agents to work from any corner of the world. You can access to any of these agents through a specialized routing technology that delivers your customer calls to the particular agent. The benefits that can be reaped from virtual call centre services are many. These services are just apt for seasonal business, and you can hire only the number of agents that you require. These are a cost effective means of taking your business to a high.

Ways To Keep Your Call Center Customer Loyalty Program On Track

Call centers are thriving on its path offering a range of specialized services to build business while the others scuttle to exist. So what can be the right ways to generate the type of customer loyalty program through the call centre? Well, ensure the right ways and get the best results in return.

Training holds the key: It’s the right time to make sure that the call centre employees know the exact ways to delight the customers. Customer service is always significant and vital to ensure. Each service center representative should be able to display the sound product knowledge. They are especially known to remain extremely responsive and there forth demonstrate the authentic empathy and care in each customer interaction. The call centre representatives should clearly communicate the behaviors so as to deliver their best.

Ensuring better treatment of the representatives: Always make sure that the representatives know that their supervisors are appreciating the loyalty. It stands essential that your leaders recognize and reward sincere thanks to employees who are contributing to the success of the entire team.

Involvement of the representatives: The right ways to illuminate the customer loyalty program should be to hold the meetings with the representatives and also to discuss the best practices for attracting the customers.

Becoming a bit choosy helps you in the hiring practices: Review the hiring and the interviewing procedures so as to make sure that they are basically planned to identify the applications which stands aligned with that of your own company. You never know, this can also delight all your customers.

BPO Tech Support Services

The BPO companies offer both non-voice and voice based tech support services for their customers. These services range from the very simple such as call handling, to the most complicated ones like “business process engineering’. The call center agencies incorporate the right technology and people for keeping a pace with their customers’ needs. Many organizations are outsourcing their tech support service needs to the BPO companies. The call center employees provide the customers with information regarding the product or service that they are promoting, its usability, and technical support facilities on their websites, 24x7. The need of tech support services is gradually increasing with so many brands coming up with new technical gadgets in the market.


Tech support services are essential for promoting such products since the customers won’t purchase them if they do not know how to use those. Today, the tech support people are engaged in performing a variety of tasks such as, telesales, post and pre-sales tech support, network support, remote support, technical applications, onsite support, product support and lots more. These services are delivered through various communication media such as email, chat, telephone, web and VoIP, by experienced engineers. The engineers are well qualified and possess the expertise required for operating these functions.

BPO Email Support Services for your business needs

Every customer expects to get email responses as promptly as possible. This also makes your turn around time an important factor. The email support service as offered by a BPO firms help to manage all your customers’ email and inquiries. In this way, customers are ensured that they will be receiving an apt response to the emails as accurately and quickly as possible.

Importance of email support



Email Support is all about the better management of the customer’s web form and email inquiries. For offering prompt response to the consumer inquiries, email support stands essential. This makes the total turn around time to be an important factor for a business.

Email Support and its role

In any company, email support stands to be highly beneficial. It offers a great sense of contentment when the new customers come to learn about your services and products. Hence, the prompt email support service works wonder for a business in maintaining good customer relationship.

• Combined with the other customer care service plans, the email support program puts you apart from the growing competition. This in turn increases your brand loyalty and the long term sales. Additionally, it also ensures guaranteed response time as well.

• It brings forth immediate and personalized responses to the emails 24/7/365.
• The email support program also ensures accurate and efficient email responses.

Today’s BPO representatives are dedicated to manage all your email traffic. These qualified representatives are capable enough to create high quality, quick, accurate and precise replies to the emails of the clients.

Demand of Business Process Outsourcing in Legal Matters

With the demand of business process outsourcing services increasing in different industrial sectors, law firms have also begun following the trend. The call center agencies provide efficient litigation services to customers involved in legal matters. They offer assistance to the attorneys, legal advisors and organizations in their litigation practices. They store, manage and organize legal information and resources for their clients. With legal issues increasing day by day, the organizations are finding it hard to manage everything single handedly. The litigants are

in need of decisive managements of their legal documents and information, to carry out their work smoothly. Call center companies are the right partners for them to assist them in their work. Well qualified professionals at the BPO firms perform the litigation services, and no doubt, they are seasoned in legal and technical matters. These services include the conversion of printed documents into digital files and the management of these digitized documents. No matter how complex a legal issue may be, it can be efficiently solved by

the call center employees. They tailor their services according to the requirements of their clients. Legal consultants, legal firms and attorneys are assured with high quality litigation services by the BPO companies.